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It is important to identify in what role stakeholders are involved in an IT delivery process. This identification can be made concrete by listing all stakeholders in an ARCI matrix and assigning them an involvement type.
In the ARCI matrix we distinguish 4 different types of involvement, the name ARCI is an acronym and based on the first letters of each type of involvement. The involvement-types are:
Filling in the ARCI matrix is the result of a proper investigation of the stakeholders, which often involves a discussion with these stakeholders. Also keep in mind that the stakeholders are not a static group, so the list of stakeholders in the ARCI matrix and the types of involvement regularly need to be reviewed and, whenever necessary, adjusted.
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